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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page. | |
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"Everyone at this dealership treats me like family.
The service department is Top Shelf."
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By: Roscoe Masryktown,FL
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"Just a quick thank you for the free leather jacket the other weekend. Of course one of my doggies then got a hold of it the next day and took half of the leather off the vest. It was either low rider (aka kiki) or sassy (aka girl does no wrong) that did it. My money would be on it having been sassy. At any rate the free patch was spared :)
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By: Jeff Largo,FL
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"i bought a 2002 fat boy from harley davidsion of crystal river jan2010 this is my 7th harley . this purchase was one of the best purchases that it made so far. thanks sarge and to all the people involed. also they picked me and my bike up from largo fl and drove up to the dealership and drove me and my bike back to largo fl due to the wheather of 23 degrees. "
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By: Anonymous seminole fl,FL
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"Brady treated me well from start to finish . The store manager is honest and did exactly what he promised . The service dept. and all the staff was great . I love my new 2010 fat boy. Good job. Thanks , Frank H Spring Hill ."
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By: frank spring hill,FL
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" I just received my free pair of boots that you offered earlier this month, and wanted to say what a wonderful promotion that was for your customers. It says alot about a dealership that will go to this expense to keep people returning to your shop. P.S. Your staff is top notch!"
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By: Micheal seminole,FL
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By: Anonymous Seminolef,FL
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"Absolutely the finest staff I have ever dealt with in my 41 years of motorcycling. My sales rep - Tom, was the best. I found Tom to be patient, knowledgeable and totally in tune with my individual needs. His communication skills are superior and the man does what he says he is going to do. The Finance Team here is superb. Absolute professionals in every respect. They worked hard for me and put together the deal of a lifetime for me. Clay, the sales Manager and Brock the Finance manager worked hard to make sure my experience was nothing short of spectacular. I met another sales rep in passing named Sarge - I found him to be respectful and on the ball - looking out for my bike before I took delivery of it. Last and certainly not least, I want to mention Emily. Emily helped me with helmet fit and selection, introduced me to the dealership as she was my first contact there, and in doing so she convinced me that I was in the right place to purchase my Harley Davidson FXDSE. These people are riders - every one of them. They know and use the products they sell and they treat a person the way a person should be treated. The staff at Crystal River are the finest and in a short afternoon, I felt like a lifetime friend. Thank You. "
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By: Jerry ,FL
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"On April 9, 2009 My husband ( Barry ) and I were coming back from Key West headed home to Northeast Georgia when we came across Crystal River H-D. We came in on a 2001 Road King and left out on a 2009 Electra Glide. Sarge and the rest of the H-D family there were so kind and friendly.Great staff!!! Just wanted to say Sarge we LOVE the Electra Glide!!!! When we come back down that way next year we will try and stop in and say HELLO!!! Till next year!!!"
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By: Barry & Theresa Canon,GA
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"Thank you so much for your Great service and making my dream of riding come true.... DC"
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By: Dawn Spring Hill,FL
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"Well Brady and Clay did it again. They are the best. I stopped in the other day to buy a few things for my Ultra. I saw this 2003 Sportster that would be perfect for my Fiancee. She's been wanting to ride on her own for sometime and it's the perfect ride for her. Clay and Brady gave me a great deal and as usuall treated me like family. You guys had better never let them get away. Thanks again for the BEST service and for the way you treat your customers."
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By: Roger Spring Hill,FL
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"My first purchase was an 04 Deuce. The year later i purchased an 05 Heritage Softail from Al. In 2007 i bought a Ultra Classic from Sarge (Brian). I have been so impressed with the sales, service and management team from CRHD that i sent 6 friends to see them and they all bought new bikes within the last year. I will continue to purchase my HD's from them and send anyone who i know looking for a Harley new or used to them. "
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By: DANNY Weeki Wachee,FL
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"Well-Team "Warren" at Crystal River H/D managed to flip a visit for an air filter for my "96" into a 2009 Road King.Our second bike from Warren and Sarge-Thank You for a great bike. P.S-Hope I don't need an air filter for a while!!!Thank You Clay and Warren-Barbi "
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By: Steve Homosassa,FL
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"What a great experience.....I have 3 local dealers closer to where we live, but did not hesitate to make the trip to the Crystal River Dealership. This is our first Harley purchase, and Clay and Brock took all the time we need to explain every model, and most importantly THEY LISTENED to what was important to us in a bike.
Thank you for making our first Harley experience so injoyable.
Reggie & Linda Pelletier - Wesley Chapel Florida......"
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By: Reggie Wesley Chapel,FL
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"Bought our Road King in Dec.08. Sarge and Al put the deal together without a glitch and will be moving up to Ultra next year at Crystal River H/D and Warren's team again. Thank You!!PS-Dean can be huge help if needed for service or mechanical details."
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By: Barbara Homosassa,FL
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"You are the best of the best in every way.
You truely go out of your way to help your customers.
Thank you so much for your fantastic service.
Brad James"
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By: Brad Brooksville,FL
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"Never have we had such an easy and pleasant buying experience of which some was handled over the phone. The sales staff (Brock) as well as Tony in finance were patient, kind and treated a customer the way they should be treated. We will from now on make the road trip to Crystal River HD for all of our Harley needs. "
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By: David & Chanda Tallahassee,FL
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"I recently took my riders edge. I purchased a 1200 custom. Once again a major thanks to Sarge (Brian) for bring so awsome at what he does. I must have sat on 20 different bikes he took the time to get to know me first what I liked what I did not like. Being a new rider he brought to my attention several options I would have never thought to ask about. He treated me with respect and there was no pressure.
Brian was our sales person when we purchased my husbands softail 4 months ago the way in wich he treated us then made my decsion to work with him again this time. You guys have definatly earned our buisness in the future.
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By: Anonymous Inverness,FL
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"I recently took your riders edge motorcycle riders corse. The instructors were incredible. Al Bravo, John, and Sarge (brian) went above and beyond. I actualy dropped my bike. I until then had never even started a bike. Several employee's saw the drop and immidiatly help me up brushed me off repaired my pride and encouraged me to keep going. I passed the corse with enough confidence to (in the near future) purchase a bike.I cant tell you how much I learned. I just wanted to let every employee know that I was ready to quit and if it wasnt for all the stories they shared with me about there own "drop" experience and encouraged me to get back on the bike I couldnt have done it without all of you.
Thanks "
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By: Anonymous Inverness,FL
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"After visiting many dealerships over the past few years, I wanted to express my AWSOME experience at Crystal River Harley Davidson. It took me years to finally get my first Harley and I owe that to you guys and Tom Lamendola. I recently purchased a 2006 Nigh train with only 2k miles, this iron horse is flawless. My family and I went to your dealership and we looked at many bikes but this was the one.
Three days after looking at the bike, I gave Tommy a call and told him we were on our way to buy it. He had everything lined up and ready to go. That night Warren Hill stayed late to complete everything, my family jokes that it was harder to pick out our T-shirts than it was to buy this bike. That there alone tells you how my family were treated and the professionalism that this staff has.
Tom calls me on a regular basis and asked how is the bike riding. The guys there have helped me start to custom my bike and always have there eyes open for what ever I’m looking for.
Thank you for this AWSOME experience.
Jason Almena Spring Hill FL
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By: Jason Spring Hill,FL
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"Just completed the "Riders Edge" new riders course..What a
great time and learning experience..Super Instructors..Thanks to all at Crystal River Harley Davidson"
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By: Ted Homosassa,FL
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"I just bought a 2008 fdxc 105th annivresary edition a couple of weeks ago from David Dixs [salesman] and i was treated like a real person not just another dollar sighn,like gainesville harley tried to do.!So to sum it all up ,if you are in the market PLEASE PLEASE,go and check out Crystal River you will be glad you did."
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By: Tom Old Town,FL
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"Was my first Harley, and had a very good experince buying it, from Crystal River Harley Davidson. THANKS"
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By: Robert Brooksville,FL
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"The folks at Crystal River Harley Davidson have treated me with (above all) honesty! Sales was straight up, exactly what they said they would do, everything up front. Service was on time with no problem answering questions (and since I'm a newbee I had lots of questions.) Parts worked with me, explaining how to customize and throwing in ideas. Motorclothes, Accessories, Warranty Issues all given seemingly exclusive attention. I was accually called one time about some extra funds on account that I had forgotten about. I really felt looked after. If your new to the motorcycle world, you can't go wrong here. Everybody from the General Manager on down won't let that happen!"
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By: Cliff Brooksville,FL
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"After visiting many dealerships, I can't express how great my bike purchasing experience at your dealership was. My salesman Brian Cook even gave me a referral for insurance that saved me over $100 per year on my policy compared to my previous provider. Everyone was great to deal with, and I will be back just to hang out, and even make a purchase once in a while..
Great job, everyone!"
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By: John Spring Hill,FL
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"I returned to crystal river hd on mon to have my bike looked at by the service manager for the concerns i had on prior service all my concerns were addressed very quickly this dealership is the finest around if you have a problem they fix it right away.This dealership is the best i've ever delt with."
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By: jeffrey lecanto,FL
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"Many Thanks to Brady, Clay, and Tony for a first rate buying experience. My wife and I bought our first Harley's this weekend and they all took the time to answer all are questions and find the right bikes for us. They aren't the closest Harley dealership to my house but, they are the best! Worth the extra miles to see them."
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By: Frank Hudson,FL
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"I visited your dealership yesterday (8-28-2007) and i was surprised when your salesman, Brian Cook, approached me, and inquired as to how I was enjoying my Night Train, What surprised me about this, was that Brian wasn't my salesman when I purchased my new Harley from your dealership over a year and half ago. The fact that Brian is such a very sharp individual, and makes it his business to know who customers are, and what Bike they own was impressing to say the least. I am planning to purchase another new Harley in the near future, and I will without any doubt make sure I seek out Brian Cook for my purchase. Congratulations Crystal River Harley Davidson for having such a great salesman like Brian Cook.
from a satisfied NightTrain owner"
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By: Rob crystal river,FL
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"The best dealership I have dealt with, from Warren on down, everyone goes out of their way to help you and make you part of the Crystal family. Dino assisted us buying two bikes and his smiling face is usually the first we see on our return visits, Craig in parts, Joe in service, I could name all of you, yes hard working Wendy."
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By: Chan Dunnellon,FL
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"We just purchased a 2007 ultra classic we love it this most likely will be our last bike but Crystal River Harley is the place to go the most pleasent pepole that i have ever met don't presure you but is there when you have a question. Brian is "that a boy" One of the best sales person thaat i have met. Out of all the harley dealerships we have been to we always go back to CR Harley
You are all number ones in our book
LOVE THE BIKE JUST WHAT WE WANTED VERY VERY VERY MUCH PLEASED THANKS TO EVERYONE THERE"
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By: deborah d bushnell,FL
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"A big thanks to "Al" for his efforts and energy put forth in the purchase of my FXSTD. My unique trade in situation didnt hinder his efforts in the slightest. His professionalism mixed with his honesty and sense of humor made the whole process pleasurable. I have already recommended and will continue to recommend him as well as Crystal River HD as a positive expierence in motorcycle purchasing.
Thanks again
Joe"
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By: Joe Bronson,FL
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"Well again you guys came through and are still the best. I stopped in to have the 33 point service done on my Heritage and instead left with a 2007 Ultra Classic. I've been thinking about trading in the Heritage, but was having a hard time making the choice. Brady and Clay took the time (and alot of it) to help me make the choice. They know how I love my Heritage, and helped me make the choice as friends, not salesmen. Again you guys treated me like family, and I'll never do business anywhere else. Warren make sure you give these guys a pat on the back, they're the best. Thanks again Clay and Brady, and we'll see you soon."
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By: Roger Spring Hill,FL
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"My husband and I went to Crystal River just to "look" at the new Sportsers. I was so excited since I just had gotten through with my Motorcycle class about 2 weeks prior. Our sales person was awesome, there was no pressure to purchase and we ended up getting a great deal on my brand new 2006 1200XL Custom Sportser. The next day we ended up going back and my mother in law bought a new 2007 1200L Low Sportser. We both received Class A service and would (and do) reccommend everyone coming to Crystal River. We have went to other dealerships and Crystal River is hands down the best on friendliness, customer service and satisfaction. "
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By: Beth Ridge Manor ,FL
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"I just wanted to thank Vickie, Al, and Vinny plus the rest of the crew there for such great service and speed in taking care of our problem with our Ultra. With only one day left in our "winter" vacation they really jumped on the problem, made us a great deal to rent an 07 to enjoy the planned ride with friends day and then did a great job at preping the bike for it's summer storage. Many thanks, we look forward to returning next winter. Don and Gwen"
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By: Don Crystal River,FL
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"I had an electrical charging problem - I brought my 98' Softail in for T/S and whatever maintenance was required. Your service department took me in right away, changed out the bad parts and had me back on the road within three hours. I just wish all service department were this great.
Thanks for everything,
Dick Leslie"
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By: Richard Clinton Twp,MI
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"I've been to many dealers throughout the country and Crystal River Harley is far and above the rest. They have a family atmosphere and treat everyone like that. The staff remembers your name and always takes the time to say hello, whether you're spending money or just window shopping. Thank you for the great service, especially Clay."
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By: Roger Spring Hill,FL
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"Having decided a quarter century ago that I liked the handling of frame mounted fairings and that Tour Glides were my favorite Harleys, I've never been disappointed. Even owned a few and thought I knew a lot about 'em.
But the staff at Crystal River HD (and guys in the shop and Warren Hill in particular) are the experts when it comes to Road Glides and how to set them up. Like so many good products, the real delight is when they are set up just right. Finding that "sweet spot," or that perfect set up and tuning, makes all the difference in the world. Stock is great, but HD Crystal River takes it to the ultimate level.
I'm not talking about just more horsepower, or more glitz and chrome. It's about how everything is set up and tuned--the total package--and how it all just seems to go together so smoothly and comfortably--and about how the bike handles out on the road.
In '05, I took an extended weekend tour of Florida HD dealers with my motorhome and trailer. Crystal River was far from my first stop, but when I got there and took one of their semi-custom FLTRs out for a test ride, I knew right away it was the best riding Harley of any kind I'd ever ridden, period. My hat's off to you guys. I bought the bike. If you think I'm only blowing smoke, just ask Warren Hill if you can test drive one of his semi-custom Road Glides, then compare it to any other bike. You'll see exactly what I'm talking about.
I've let others test ride my bike. Even the most grizzled 'ol riders, agree--its the best handling big Harley they've ever ridden. But if you've never experienced it, you just can't understand what I'm talking about. You owe it to yourself to check it out. I think test rides are still free.
Everyone at HD Crystal River has been terrific including the parts and service departments, and the ladies in the clothing store. There are a bunch of other HD dealerships much closer to where I live, but I still drive over a hundred miles each way to get to HD in Crystal River, 'cause nobody else knows how to set them up and tune them like like Warren and the guys at HD Crystal River.
But hey! What's a hundred mile trip when you're enjoying the ride that much. Thanks again, folks!"
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By: Anonymous Lake City,FL
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"We have been to 3 other H-D dealerships in th area and we have not seen one place that can beat crystal river hd! Al Bravo and Tony were the best. They went above an beyond to fulfil our dream of having a harley and what a beauty. Heritage soft tail suede blue. The girls were also great they were very helpful and i can not wait go back again so we can buy some stuff for the bike and ourselves. I give Crystal river hd 200% an the choices of 1-5 stars is not fair they deserve 10. very friendly , smart and you just feel at home there
thanks again"
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By: Anonymous spring hill,FL
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"I have checked out a few different HD dealers before making my purchase 2007 Ultra Classic Electra Glide (Peace Officer Special Edition)Brian Cook of sales met myself & wife at the door. Brian was very helpful and curious. He had the bike I was looking for in stock. I explained that I could not make the purchase for at least 5 weeks. Brian spoke to Sales Manager Clay Howland & General Manager Warren Hill and they agreed to hold the bike for me. I would also like to thank Tim Fagan & Sean Howland for helping out with part's & accessories. I thank the entire staff and especially Brian Cook for making my purchase so pleasant. Thank You, Rocky & Bernice Inverness,Fl
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By: Rocco Inverness,FL
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"The very best motorcycle dealership! Friendly and knowledgeable sales staff! I would recommend HD of Crystal River to any of my friends and family!"
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By: Joseph Homosassa,FL
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"After being referred by a friend, I recently purchased my Road Glide at Crystal River HD. I must say that the entire staff was helpful, professional, and concerned with what I wanted. My salesman, Scott Coral, helped me with every question I had about Harley products, and made my decision easy. Scoot is top notch!!!
The Service and Parts staff have always been friendly and accomodating whenever I had a question.
Today I had a Stage 1 kit and mufflers put on. What a delight to deal with the entire shop.
Please don't change anything. You have a winning formula!!!"
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By: Anonymous Spring Hill,FL
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"Having been in a few h-d shops, never have I been in one like Harley-Davidson of Crystal River! The Parts guys were extremely knowledgable & very patient! The Motorclothes girls were most helpful! 10 to 75% off motorclothes? That's something I really have never heard of! Thanks HDCR for a pleasant shopping day!"
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By: Anonymous Crystal River,FL
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"I have been to both the CR and Ocala stores and Crystal River wins hands down for customer service and appreciation. I feel like I've joined a family and always feel welcome when "visiting" for new goodies to add to the bike. Keep up the great work Warren!!!"
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By: Lenny Dunnellon,FL
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"My husband and I have bought 3 bike from Harley-Davidson of Crystal River. We have enjoyed everything about our purchases and will not shop anywhere else from now on. They are the A-1 place to buy and for service. We had some bad experiences with other dealerships and Crystal River really helped us out when we were in a pinch and broke down on the side of the road."
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By: Cheryl Crystal River,FL
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"My wife and I have been in other Harley Dealerships to purchase a bike before coming to Crystal River Harley Davidson.The service, hospitality,and make your self at home attitude is great.Since I purchased my bike in October 2004 I will not go to another dealer to do business, parts department has been great. Thank You for all your help....."
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By: Dennis & Kimberly Brooksville,FL
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"Very pleased with my experience at Crystal River HD, especially with AL Bravo. Very professional and went out of their way to even delivery my bike to me. Thanks"
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By: Terry Palm Coast,FL
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"I have never been in a dealership, (auto or motorcycle), that were the staff has been so helpful and curtious as Crystal River H/D! May wife and I were so impressed with the help and time spent with us that there was no question as to what kind of bike to buy and were to buy it. Thank you again and may God bless.
Jim and Elise Dowis"
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By: Jim Inverness,FL
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